Refund & Cancellation Policy
Due to the allocation of professional time, research resources, software access, and project preparation, Ginzan Management INC maintains a structured refund policy.
Cancellations
Clients may cancel services with 30 days’ written notice. Fees for work already completed, approved project phases, or resources already procured are non-refundable.
Refund Eligibility
Full refunds are only issued if Ginzan Management INC fails to initiate the agreed project scope within 14 business days after payment, unless the delay is caused by missing client materials or approvals.
Payment Security
Payments are processed securely through trusted third-party payment processors. Ginzan Management INC does not store full card numbers or sensitive payment credentials.
Refund Requests
To request a refund review, contact jay@ginzanmgt.com. Requests are reviewed within 5–10 business days.